The technician that came was extremely new. He told me that this was his first week on the job alone. He was supposed to fix my icemaker, and did not know how to do it. He kept leaving the refrigerator door open, even after the signals kept dinging. I asked him numerous times to close the doors when he was not working on it. He was using YouTube trying to figure out how to fix my icemaker. He called a coworker, and he tried to walk him through the steps, but he was unable to fix it. At one point, the icemaker started to give off gassy fumes. The technician says “oh this isn’t good” at that point. I just asked him to please put the old machine back since he didn’t know how to put the new machine in and he seemed to be breaking something. There was a loud cracking noise and he said “ oh man, no pieces flew off.” I was very uncomfortable that he was fixing my icemaker correctly. He put the old ice maker back but I was unsure if he even did that correctly. the next morning when I woke up. I open the refrigerator to get a cold bottle of water and the water was warm. I panicked and felt everything in my fridge and everything was warm. I opened the freezer and everything was mostly defrosted. I have no idea what this technician did but he broke my fridge. I had to throw away everything that was in my refrigerator & freezer including $400 worth of medication. I left for work and when I came back a few hours later my house smelled like wires have been burnt. I contacted the Samsung customer service care and they said that smell is not good and I should turn the breaker off on my refrigerator, so I turned the breaker off. This has been the most awful experience. No one at domestic and general can help me and gave me the number for Sears to call and the number for Sears is only an automated number so I’ve not been able to speak to anybody. someone was supposed to come today to look at the refrigerator and see if they were able to fix it or deem it nonfixable and I stayed home from work because it was an 8 to 5 window. I got a message mid day that they will not be coming today and they will be coming tomorrow which means I will have to stay from work again tomorrow. I now have no working refrigerator and am wondering who’s covering the cost of everything I lost & what I’m supposed to do since this technician basically broke my entire fridge when I only needed my ice maker fixed. I’m super frustrated.
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