us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Amber Queen Shopper
Superdry shipping is a mess

Superdry shipping continues to be a problem. There seems to be a shipping fee no matter how much you spend, which is a problem. Often, the threshold for free shipping is $35, or $50 on the high end. Superdry seems to not understand this. Regular shipping is $9. For paid shipping, my order eventually arrived about 8 days later, and during shipping, had 2 different UPS tracking numbers, both of which had different arrival dates. Why were there 2 tracking numbers, and why did they have 2 different delivery dates to the same address? It makes no sense. And for this, I paid $9. For this level of service/shipping, that should have been a free option. Paid shipping should have expedited the order so it would have been delivered in 3 or 5 days. Superdry shipping is terrible, and completely misunderstands how modern shipping works at other retailers.

1
Date of experience: Apr 08, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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