I have never been treated so poorly in a store. I visited twice to return a product, and both times I was met with unhelpful and rude behavior from the store manager. The first time, on 03/29/2025 in the afternoon, and again on 03/30/2025 around 1 PM, the manager refused to assist me. He told me he couldn’t locate my return using just the order number and instructed me to contact customer service through the website. I followed his advice, processed the return, and received instructions to bring the item to the nearest store with a QR code. I thought everything was set and went back the next day.When I arrived, the same manager was there. He ignored me completely and acted rudely. I sought help from another employee, who told me I needed the QR code for the return. The manager then approached, refused to give me his name despite multiple requests, and told me I also needed the payment method used to make the purchase. I explained that the purchase was made with a virtual card by my father, who was not in the USA, so I couldn't provide the card. The manager refused to help and became hostile when I questioned where in the return policy it stated a payment method was required. He then shouted "STOP" to silence me, making the situation even more tense.I attempted to ask another employee for help, but the manager instructed them not to assist me. When I asked if this was the proper way to treat a customer just trying to return a product, he ignored me and called five security guards to escort me out of the store. I was treated with disrespect and humiliation when all I wanted was to return a product, and I was also willing to buy more items. As I was leaving, I approached the manager with some products, asking if I could at least buy them, but he refused to sell them to me. At that point, I was surrounded by security, so I left without completing the return.I’ve never experienced such poor customer service, and I believe this manager needs training on how to handle customer concerns ethically and professionally. It’s a shame because Superdry was once one of my favorite stores, but after this experience, I will never return.
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