I order my coat but realized I made a mistake with the order. According to the confirmation I could cancel the order. I was unable reach anyone by telephone after minutes of figuring out the mistake. By the time I was able reach someone by email the shipping process had started. I received the two coats 2 days after estimated date. There are no local stores nearby and I can not travel hours to upstate or Manhattan due to disabilities. There should be a way to reach customer service by telephone if it states order can be cancelled. There should be other return options. Now I’m out over $200. Not happy!
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
