First, the order took 10 days to even ship out. Then, something happened with the driver...some excuse about the wrong driver picked up the delivery? I received an email stating that my return was being processed because the item was the wrong size. Only problem is, I never received the item. Once I finally got a human on the chat function, they were barely apologetic when they informed me that the driver returned the item and arbitrarily filled in some lie on the return form. She informed me she would refund my shipping and that I would receive an email about it, which I never did. I had to reach out again to get my shipping refunded, I have yet to see that hit my account. One of the most ridiculous online shopping experiences I have had. I was going to reorder the item once I was fully refunded but the item was a gift and the ship has sailed on that one. Thanks for not only being a HUGE hassle but also leaving me giftless for the recipient.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
