I returned and item because they sent me the wrong color. The website notified me that they received my returned item, but I never received my refund. The website said it’s the busiest time of the year so I was patient and waited the amount of time they said it should take which ranged from 7-14 days. I have tried chatting with a customer service employee but there are always 60+ people ahead of me, and it has never been successful because the chat eventually closes. I have emailed the Superdry twice and have not heard back. Never had a worse customer service experience. I am just asking for my $52.70 back.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
