It took an entire month to buy a shirt in the intended size—a week for the wrong item to arrive, a few days to send it back, requesting an exchange, three weeks for Superdry to admit that they weren’t bothering to do anything about my order, instead focusing only on fulfilling new orders.I then had to cancel my exchange request, demand a refund, place a new order for the same item, and wait a week for that one to arrive.Around the way, I had to contact the customer service department seven times. There was no excuse for sitting on my returned item with no communication or explanation for the delay.
Claim your business profile now and gain access to all features and respond to customer reviews.
Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
