Shockingly poor customer service on a mis-shipped package. If your shipment goes to the wrong address, you’re just out of luck (and the cost of your order). They say they can’t stop an order that was placed 8 hours previously from shipping, and despite what the rep I chatted with said they ship without a signature required so your shipment won’t be returned to sender if the person that receives it decides to accept it and treat themselves to some free sweaters. Oh and I never got a response to my email inquiry. I’ve owned dozens of garments from Superdry through the years but will never make another purchase from them again. Way to lose a formerly loyal customer, guys.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
