I ordered a shoe online and I received it in a timely manner which is good. However, the shoe I received appeared to be used. The shoe was dirty, the soles were dirty, there was hair and dust stuck to the bottom, and the sides of the shoe were scuffed. On top of that, I ordered a US size 8 and received a pair where the left pair was size 9, and the right pair was size 8. There was no way I could have worn or kept the shoe. It was quite a disappointing experience given that it was my first time ordering from this brand. I had contacted customer service about it and I didn’t receive any compensation for the inconvenience. I was just instructed on how to get the return label. So I didn’t really feel that customer service was good either.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
