us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Rudia Kim
Pre worn/returned sneakers

Hi, this was my first time ordering from super dry. I ordered a pair of sneakers. When they arrived I was shocked to see that they had clearly been worn before. The soles weren’t worn heavily or anything but there were dust marks on the bottom of the shoe, the shoelaces were unkempt and overall the shoes showed clear signs that they were perhaps a return from a previous customer. I don’t mind receiving a pre worn or used pair of shoes and I am all for sustainability but I would’ve just like to have been warned that this could be a possibility, since I would otherwise expect a brand new pair. Luckily the shoes just needed a quick wipe down, they are comfortable and pictured otherwise exactly as advertised.

3
Date of experience: Jun 23, 2022

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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