I bought a jacket from them in a size medium for myself, and upon arrival it does not fit. It is grossly undersized for a medium, feels like it’s made for a 13 year-old child. This is the only jacket, hoodie, button-up that I’ve ever owned that is so minuscule in said size.Now this wouldn’t be a big issue at all if I could return it like the site says so with their “Free Returns” policy. Upon going to their returns portal to start a return, it says that this item is not eligible for return due to being a “Final Sale” item. Absolutely nowhere did it state on the item’s page that it was a final sale item - not in the description, title, pictures, not even in the confirmation email I received. It actually said right on the jacket’s page that it’s “Free Delivery & Free Returns”. I would post the screenshot on here for all to see, but I don’t have the option to.I already sent customer service an email regarding the issue along with a screenshot of the jacket’s page and where it claims “Free Returns” on 1/20 and have not received any reply as of today, 1/23.This is a complete bait and switch, you cannot claim you have free returns, then drop the ball and say it’s a final sale item when I try to return it.I hope to actually hear back from someone regarding this issue.Update: 1/25, have not received a response via email or on here. I have sent a 2nd email.Update: 2/1, still have not received any response after 3 emails.12 days later and it looks like I’m out of my $66 at this point.“Customer service” doesn’t give a rat’s ass about answering, clearly.I absolutely do not recommend you shop here, you’ll regret it.
Claim your business profile now and gain access to all features and respond to customer reviews.
Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
