us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Leonard Vento
Horrible Customer Service

I purchased a jacket from you . It was too large. I purchased a replacement in a smaller size. When I tried to return the larger size it stated "non returnable" I contacted customer service via chat and was informed I would have to email customer service. I emailed customer service two times and have received no response. I did not see any notification at checkout that this item was non returnable. The receipt I received via email did not state the item was non returnable. Amazon.com has the same SuperDry jacket, for the same price, and states, Free Returns. BTW the jacket ships directly from SuperDry. Buyer beware of SuperDry's return policy!!

1
Date of experience: Jan 20, 2022

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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