Worse return policy in modern retail history. Before making my 1st purchase ever from Superdry, I reviewed the return policy online and it appeared very sensible, free returns and easy to initiate. Not knowing sizing, I ordered 2 men's jackets sizes XS and S on sale for my growing young kid who was transitioning from kids size to mens but he did not know the right size to choose. We also noticed a Superdry store in town so we went there days after placing the order to guess what the online jacket would look like and tried other jackets. We even spoke to at least 2 different sales associates and manager who said I could return the online items in store. They never explicity mentioned any exclusions to returns. The shipment arrived; we quickly tried 1 size on but noticed the jacket was not suitable for East Coast winter weather. When I initiated the return online, it's stated "non returnable." Followed up with the Superdry customer care and the representative emailed back that it's a final sale and nothing could be done. They were not final sale items and I haven't received any further reply to my counter response for assistance. So I have 2 brand new useless jackets and I'm out $168 and multiple hours of my time. Worst of all, my kid still doesn't have a winter jacket. He still wants to buy a thicker Superdry jacket we tried on in store. But why on Earth would I want to give patronage to Superdry again? or ever?! Why would anyone actually want to buy from here? I worked in retail and this is the most egregious return policy and worst aftersales service experience EVER. Beyond disappointing in 2022.
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