Purchased a jacket during a Black Friday sale. The jacket was too small so I arranged to exchange it for a larger size. At least that’s what I thought I confirmed. I realized through an automated email that I was receiving a refund of the discounted price with no mention of an exchange. No response to my reminder request that I wanted an exchange. If I wanted the jacket, I would have to buy at full price. Yeah, yeah, boo-effing-hoo. Just don’t scam me thinking I can return and exchange at the same discounted price. I did purchase the jacket again because I liked it that much but will not be buying through Superdry again.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
