I would give this review zero stars if it were possible. My orders were made on December 11th for Christmas gifts have still not arrived when they both had a delivery date of December 18th. Their customer service phone number is no where to be found and I’ve waited hours to speak with someone on their live chats who were not customer centric and not helpful. I’ve also sent numerous emails to their customer service email address, who routinely gives me the runaround and is not helpful. First they tell me my order has not been sent and ask if I want a refund, which I promptly replied to and requested a refund (which I had asked for many times) and then they reply telling me I can’t have a refund and they just sent my order. This is several weeks past the expected delivery date (which I paid extra for) and weeks past Christmas. Extremely disappointed. Anyone thinking of buying something should keep this in mind. Would appreciate if someone from Superdry reach out to me and fix this issue. Order Numbers: SUPERDRYUS4215412, SUPERDRYUS4215413
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
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