I ordered something in store for home delivery. First, I know there must be something wrong with Superdry’s online systems. It’s impossible to order anything online without getting errors. I’ve tried different payment methods and browsers..nothing. I drove to a store to see if they could order it for me. Once that was done I received no updates for days regarding order. Finally I’m told my order was canceled and I’m getting a refund. You can see why this is frustrating? I’ve seen multiple negative reviews about superdry service and lack of honesty regarding deliveries on social media. Also, I waited over an hour to chat with someone online. How’s that possible for a big brand store? I was told my order was damaged? Or lost.. I like superdry products, but I’m weary of purchasing online again. And i don’t believe I’d drive to a store just to order something online for delivery just for it to get cancelled a 2nd time.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
