us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Virginia McDermott
I ordered the motto racer jacket on…

I ordered the motto racer jacket on Thanksgiving for my son as a Christmas gift. On Dec. 6 I was sent an email that it just shipped out. On Dec.11 th I received a return confirmation for the order saying it didn’t fit. The amount refunded to my credit card was 265.97. The jacket costs 379.95. I never received the original order, so therefore, I never could have returned it. I wrote a number of emails about this to get it sorted out, but didn’t receive a response. I just reordered the same jacket yesterday and am keeping my fingers crossed I get it in time for Christmas.It is frustrating because I can’t call you from the US and I get no response on your email site. The jacket I want is black XL Moto Racer Jacket.

1
Date of experience: Dec 14, 2021

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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