us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Veronika-Yeon Kim
No response from the customer help…

No response from the customer help center at all until more than a day later. That is, there is no way I can cancel the purchase at all except the cumbersome returning process for international shipping. Even though I contacted the team literally only a couple minutes after the checkout. This is a substandard practice of business that I have never experienced from at least one of the relatively well “known” clothing sellers. This type of suspicious /questionable pracrice drives away customers. I will never buy any products from this unethical business which essentially disables cancellation even after just a few minutes of hitting checkout button, where obviously they lied about the shipping. Or, just absolutely and recklessly negligent service in customer help/service system.

1
Date of experience: Oct 09, 2021

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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