Bought a couple t shirts that didn't fit right( too small ) that I asked for a exchange and refund on another one .I know the returned items arrived on Wednesday to Superdry but never got a email about that Also 3 days later still haven't heard from my refund or exchange , so I had to call customer service that about that Finally the exchange got done but my refunds still no idea where they are ... Or got any email with information about that .Customer service did solve the problem about my exchanged but didn't do a good job in asking about anything else , or can I help with anything else , he instead said " no worries"and ended the chat without saying goodbye or have a good day, or can I help with anything else ....Still waiting on my refunds or a email letting me now what's going on .Not the best customer service or service in general I'll wait a couple days for my refund or I'll will have to go to my bank to dispute those charges on my credit card as I don't hear from SuperdryHow hard is it to send a email to customers with information about the orders, refunds, or their items ??? Maybe invest some time and training on customer service so that cover all those questions before people feel the need to dispute charges done by Superdry .Have a good day
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