This was my first order with pens.com and I was really looking forward to it. Unfortunately, I was disappointed in final product for my order ID : ONMJ9YY-36Z28-1M8. I was mailed a sample of the Note Caddy & Ombre' Paragon Pen Set and I liked it, so I ordered it. The sample that I received in the mail and the proof that I approved via email to go to print has a different sized logo than the finished product, which is disappointing. I did not choose the size of the logo so my assumption is the logo on the finished product should be the same size as the sample and proof and it is not. I feel bamboozled because the logo is not the same size as it is on the sample that I received in the mail. I feel like I there should have been a warning that says, "logos are smaller than they appear." Your team didn't seem sympathetic at all and gave me a shut up and take it attitude about it. The refund offered became a bartering or negotiating war between me and your rep versus my request to reprint or a full refund. This would have been the right thing to do since the product is not what you advertised. Needless to say, this will most likely be my last order with Pens.com since I can't trust the proof that I am signing off on.
Claim your business profile now and gain access to all features and respond to customer reviews.
Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
