My experience with Square’s customer service has been incredibly frustrating and disappointing. I reached out twice via chat about the same issue, and both times I spoke with different representatives. During the first chat, I specifically asked for a case number to avoid having to repeat myself if the issue wasn't resolved — a basic and reasonable request. Unfortunately, when I contacted support again, the second representative was completely unable to locate the previous chat or any record of the conversation.This shows an alarming lack of continuity and organization in your support system. It’s unacceptable that customers are forced to start over from scratch every time they seek help. For a company that manages financial services, this level of incompetence is not only unprofessional but also completely erodes trust.Square seriously needs to improve the way support cases are tracked and handled. Right now, your support process feels broken and unreliable.
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