This has been the worst experience and lack of support! I have had square for awhile now and even signed up for their banking. My husbands debit card is linked to our account because we transferred funds into the account. On Sunday Aug 31, 2025 our account was hacked. Someone transferred in money to our Square account four times then did a bill pay to a fictitious company four times to total $2K. I noticed this within 30 t0 40 minutes and immediately tried to contact Square. The only way I could contact anyone was by emailing their customer service. I called on Monday and was able to reach someone by phone who assured me I would be contacted the following day by someone on their security team since due to the security team not working on holidays and they would contact me by phone since this was such a sensitive issue. I was also reassured that my account was put on hold and that the Bill Pay would NOT go through! When I was not called I reached back out to Square and was told they had one to two business days to complete the investigation and that I would receive only an email. Well, this is the third business day and again I reached out to Square only to be told that the investigation was in fact not completed and that they would reach out to the security team to try to push them a little to review my account. When I asked about my account being put on hold I was told they could not see anything and that they hoped that it was! Just so happens I received an email just then that all Bill Pay payments had gone through! I asked to speak to someone again on the security team and was told they had no way to get ahold of them. I then asked to speak to a Mgr and was told I needed to give them a chance to resolve the issue. Again I asked to speak to a Mgr and was then told they were the only one there and there were no managers there OR anyone else. Hard for me to believe that with Square being as big as they are that they 1 - would not have someone from security working on a holiday, 2 - would only have one person working and 3 - that there were no managers working! Is this company for real? If you want a company that has an easy set up or if you want to lose your money then this is the company for you! As for my husband and myself...we work too hard to just give thief's our money! Worst part of this is not only did a thief hack our account BUT Square endorsed it making them just as big of a thief! Oh and isn't it funny how while writing this I called Square back and got another agent? I thought the first agent was the only one working! Not that it did any good because he then hung up on me! WORST EXPERIENCE EVER!!!!!!!
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