I’m not sure where these good reviews are coming from particularly since Square has nearly 7,000 negative complaints filed against them on the BBB in the last three years. Their MO is freezing business accounts essentially locking small business owners out of their operating, payroll, and generated revenue funds claiming a security review when this process could easily be done during onboarding. Businesses depend on these funds and it is crippling for any small owner when they cannot access their funds for any reason or get any reasonable resolution in a timely manner. Square claims security concerns for small businesses but are actually the cause of so many problems . Their customer service is riddled with layers of redundancy that prohibit customers from getting anything except for canned scripted answers and failed attempts at any type of escalation. No manager, supervisor or anyone with decision-making authority will ever speak directly to a customer and then the small business owners is left carrying the bag for employees they cannot pay and bills they cannot reconcile because Square is holding their money hostage. 1-2 day claim resolution time turns into 3-4 days and possibly having your account locked and your funds held for 90 days. What happens to a business when they cannot make payroll or pay bills in three months? Ask Square? You have been warned.
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