I’ve been using Square for my small business without issue—until a recent transaction triggered an unjustified fund hold and account deactivation.A customer purchased automotive parts using his AMEX card. His wife, unaware of the charge, filed a dispute. Once she realized the transaction was legitimate, she canceled the dispute, and AMEX confirmed that the funds were returned to Square on July 8, 2025.Despite providing Square with all requested documentation—including written confirmation from AMEX and the cardholder—Square has continued to withhold my funds and deactivated my account without explanation. They claim a 90-day hold is necessary, but have offered no reason, no policy violation, and no support.This is unacceptable for small businesses. We rely on timely access to funds to fulfill orders and maintain customer trust. Square’s lack of transparency and accountability is deeply concerning.I’ve filed a formal complaints in other platforms and am now sharing my experience here to warn other small business owners. Square needs to do better.
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