I’m the owner of multiple businesses and have been using Square Point of Sale under the belief that I was partnering with a reliable and transparent payment processor. Unfortunately, this week has proven otherwise — Square is currently illegally withholding $10,000 of my company’s earnings due to a broken verification process and unresponsive support.On July 31st, I attempted to verify my identity through Square's system after being prompted. Their own website clearly states that common forms of ID — including driver’s licenses, military IDs, and veteran IDs — are not accepted. However, these are the only legal forms of identification many of us possess. Despite submitting valid documents multiple times, the system rejected them without explanation.I spent over four hours on the phone with various Square representatives. One even hung up on me. The others repeatedly told me I would have to wait “48 hours or more” for identity verification — which is absurd given that their system won't even accept standard IDs. They refused to escalate the issue or connect me with a manager or their verification department, claiming no live support was available for that team. Why have a department that customers can’t contact?As of now, Square has effectively frozen $10,000 of my company’s money — funds that were already processed and are rightfully mine. Tomorrow is August 1st, and thanks to Square's system failure and delays, I will now start the month in the red.My employees' paychecks will be delayedMy business rent, utilities, and service bills are now overdueI’m now facing $1,200 in late feesMy business is at risk of compliance issues with the Department of LaborAnd Square refuses to reimburse or even acknowledge these damages. A company that brings in millions annually is fine ruining small businesses’ cash flow over a flawed and inaccessible verification process. Their actions — or lack thereof — amount to unlawful withholding of funds and gross negligence. This is not just bad business — it’s a risk to the very survival of the companies that rely on them.Because of this, I will be removing all five of my businesses from Square and will never recommend them to another professional. I am currently seeking legal guidance regarding this matter and will be reporting this situation to the appropriate regulatory bodies.If you are a business owner considering Square: beware. When something goes wrong, you will not get support. You will not get your money. And you may be left explaining to your employees why their paychecks aren’t coming.
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