I have to brag on square and their dispute department. I run a non profit theater and we have had two incidents where someone tried to say we charged their cars fraudulently to get their money back. Both situations the person ordered the tickets online themselves and received their tickets via email. Both times the person showed up to our theater and showed their tickets. The first time, it was paid through our website payout department. They gave the money to the card holder despite our evidence that the person actually came and saw the show. We then started using Square. When the second person made the false claim, I sent evidence and was worried the same thing would happen. But Square actually reviewed the evidence and saw they they were lying and decided in our favor! This is unusual as a very high percentage of chargeback claims automatically go to the card holder regardless of the evidence that they charged the card themselves and they got the product. It took a while... But it was worth the wait! I am so thankful that square protected me and my business against the false claim and I will stick with them!! Thank you Square!!
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