We’ve been long-time users of Square with a high-volume account, but our recent experience with a chargeback has made us seriously reconsider. A customer falsely claimed that the item was not as described — even though we had all documentation, proof of listing, and a clear offer for a return. The customer kept the merchandise, filed a chargeback, and Square ruled against us with no option to appeal. The support we received was disorganized, scripted, and ultimately dismissive — even when we said we might close our account. If this had been a larger order, the damage would’ve been far worse. We no longer feel protected as merchants and are evaluating alternatives.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
