I've had my account for a few years, where I sell art prints and handmade stuff at comic book conventions on weekends, and graphic design/printing services during the week. I used it to process payment one weekend and it was fine. A few days later, I took payment for a letterhead I designed and printed, and they decided they needed to "review my account" before I could access my funds, and that they would reach out to verify information from me. Then, without any warning or NO ONE EVER reaching out to me to verify anything, they deactivated my account and are now holding over $200 for 90 days. They refuse to tell me WHY they deactivated it, or what I could do to help reinstate it or verify who I am. I can't fix what I don't know is broken, right? When I called, they kept spouting the same copy-paste garbage response about "security reasons" being why they can't tell me what I did wrong so I don't make those mistakes again. Then they had the nerve to suggest making another account -- what's to keep them from deactivating that account if I do whatever I did that caused them to deactivate the first one? Why would I give them the chance of freezing my money again for another 90 days? Why would I give them a single penny from another transaction they're just going to hold those funds because ... whatever reason they decide? There is absolutely no protection for clients and no transparency. It feels like they arbitrarily decided to deactivate my account for no real reason. They refuse to actually work WITH their clients to fix issues, they just summarily deactivate accounts "just because."--Editing to respond to their canned response--Again, they just did a copy-paste in the reply section about "security reasons" and "refer to your original email" when the email they sent me gave literally NO REASONS whatsoever as to why the account was deactivated. No transparency, no explanation, nothing. Square doesn't care about their customers, only stealing transaction fees and then holding money so I can't pay my vendors for projects I've had printed for my customers.
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