The worst. I got a deposit for a job with a 3 week lead time to deliver. Thinking it would take 3-4 business days to transfer the balance to my bank account to buy the customers material to do the job. It has now been 13 days since I received that deposit and the balance has not been transferred. It’s $4,300 trapped in my square account. The first time I called customer support, the representative told me that I had to answer some verification questions, at no point did I get an email or a phone call from them asking to answer any questions. So after she sent the link to answer the questions, the link led me to my dashboard with no questions on it at all. So I called back and the second person told me that I don’t have to answer any questions after all, and that the transfer would be escalated, expected transferred in one to two business days. Three days go by and I call back, now the third person I spoke to said that the second person did escalate the transfer, but to the wrong department… so now he was going to expedite the transfer, but it was going to take another one to two business days. Three more days go by, I call back, now the fourth person I’m talking to says that my account is under review and that I need to wait two more business days. Two more days go by, now the fifth person I talk to said that I need to answer more verification questions, I did that last night, now being told I need to wait 1 to 3 business days. How am I supposed to run a business like this? I will never use this app again, should have used QuickBooks from the start.
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