When our scheduling program announced that they were going to only function with about three choices for credit card processing, we were not happy. We love Acuity and certainly didn't want to be forced into a processor that was expensive just because they made a deal with one another. We did a lot of research and ended up choosing Square despite the additional expense over what we had been paying with Authorize(dot)net/Total Merchant Concepts. Since the change, I will say that Square is VERY friendly and easy to use. I also like that they just take the fees before the deposit is made rather than me getting a large bill/draft once a month for hundreds or thousands of dollars. My one complaint is that there is no room for mistakes and you get charged when a customer makes a mistake...in our case they made two back to back. We got charged on the two charges immediately, got charged two more times refunding the mistake, and got charged two more times when they made the correct payments. When en error is caught immediately, there is absolutely no reason that can't be waived or corrected before it settles. This is a money grab by a company that I otherwise have come to like despite my initial hesitation. Previous processors allow you to void or refund before it settles to avoid just that type of mistake. The result of being charged six huge fees for two classes put us operating in the red, it's already hard out here for small business but this is the big guys taking advantage of the little guys who are forced to do business with them.
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