us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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J W
I couldn't give a ZERO

I couldn't give a ZERO. HORRIBLE, HORRIBLE, HORRIBLE customer service, and an utter WASTE OF MY TIME. The agent, who had no idea what I was asking about, and even admitted as such on the recorded call, shared with me the REJECTION of me asking to be able to escalate the call to a supervisor (twice). When asked why the supervisor wouldn't speak to me, no response was given, and even as I threatened to cancel my newly formed account for being unable to speak to a supervisor. If THIS is how they treat NEW customers, I can only imagine how they treat current ones. They obviously just don't seem to value customers. SQUARE DOESN'T CARE!

1
Date of experience: Dec 19, 2024

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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