The product itself meets our needs okay and works fine until an issue arises. Customer service is practically non-existent. 1. Called for service, Had much difficulty understanding tech strong accent. Was told I absolutely nothing could be done about it because I was not the owner. Our church has used Square for so long, most likely the “owner” is long gone. 2. Stayed on hold for very long time waiting for manager who very politely said nothing could be done because I am not the owner. At least he was patient enough to try variations of email addresses. According to him, Square did not even have an account with our church’s name!3. Interestingly, after I hung up saw that I received the daily summary of our transactions in the inbox of the addresses he said did not exist . 4. Received email from the “manager” stating to contact him “directly”, but he gave no indication as to how. 5. Tried responding to his email, but apparently it is automatically assigned a case # then who knows where. I now have 3 different case numbers!6. As a church, our entire existence depends on donations from members. So! For two days, going on 3, we are receiving no increase same no help from Square.
Claim your business profile now and gain access to all features and respond to customer reviews.
Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
