the Square Terminal from Best Buy a month ago and have been using it to run my salon business. Out of the blue, Square deactivated my account on Friday with no warning or explanation. I immediately reached out to their customer support, only to be told to email back to the same email and wait for a response by 5 pm that day. I never received that response.All weekend, I tried calling, only to be met with no answers. When I called again first thing Monday morning, I was hung up on four times, seemingly just to avoid the customer satisfaction survey at the end. The representatives were unable to give me any explanation or let me speak to a manager. The entire experience has been frustrating and unprofessional.Square claims to be small-business-friendly, but in my experience, they are anything but salon-friendly. I run several salons, and I’ve never encountered such poor service from a payment processor. I wouldn’t recommend Square to anyone in the salon industry or any small business for that matter. The lack of transparency and disregard for customer service is a huge red flag.
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