Customer support is useless. Scenario:- Tried to login. - message returns "password expired... reset..."- follow instructions to reset- last instruction says to click on the link of the email that was sent- no email- try again- same thing- tried "forgot password"- same process, no emailIt was late so support offices were closed. So, I sent a message through the website. This afternoon I finally receive an email (generic) requesting I call them. I call the number, and I get redirected to Chat support. I retype everything and NINETEEN minutes later the rep gives me the solution he found which was exactly the same things I already did.I request a phone call.He tells me "chat support is more than prepared and trained and has the same preparation as a phone agent." Then he urges me to try the solution he sent me. The solution literally took me through the same process I did multiple times the night before. I said "I'm trying to work, and at least if I'm on the phone I can still work while I'm on the phone." He gives me the same phone number that redirected me to chat support.I told him, that's what I called to get here. "Please have someone call me. I'm not asking as a favor. I'm making a legitimate request." He said that the company is not setup for them to call customers. Then he gave me the number again.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
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