The customer support at square is absolutely horrible. You can no longer call directly to get a human on the phone. You now have to do chat support. The process takes forever because they are helping multiple people at once. I had to repeatedly ask the chat person 5 times how to get someone on the phone. After 30 minutes trying to get an answer to that 1 question! I was finally informed how to do it when i threatened to take my business elsewhere. Then the. nightmare continued. The reps are very poorly trained and do not know what they are doing. Horrible. I was on phone 11/2 hours the first time to try to receive a new reader. Mine stopped working after 2 months. The rep emailed the wrong form. I wanted a replacement not a refund. The readers have a 1 year warranty. This is the second reader in less than 1 year. Had to call back in the next day. This time 2 1/2 hours on phone. Rep was just as unknowledgable as the one the day before. Had to wait on hold for 35 minutes for a supervisor to get the help i needed.I do not want to ever do business with them again and will look for another company. Don't appreciate the waste of my time and the immense frustration. Even got hung up on and the rep did not call back which they are supposed to. After 10 years with the company, they have drastically gone downhill. I would rather pay higher processing fees than continue with square.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
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