Terrible support. For 5 years our company has been using Squareup for our credit card processing with no problems of any kind. Recently they requested lab tests from our company proving that our products do not have THC in them. We uploaded and sent these test results that did just that, showed 0% THC. The next day Squareup deactivated our account. We called the support phone number 5 times and never got any clarification or help to understand what what had happened or what to do to fix it. We could not speak to a supervisor nor speak to the department the issues the deactivation.Update to Square Reply- Regarding the reply from Square, the link provided by Square in their reply to my original post is not useful and is a link to the general contact page for the company. I have been round and round for 3 days trying to get answers, comply and resolve this after being a client for many years with a great record with Square. If Square does read this update then they should be willing to do the most appropriate and helpful things which is to call me directly. They have our company number at 310.936.2447Jeff
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