All was going well until they decided to review my business relationship with them after I took in $150,000 from clients for my Asset Growth Fund. The issue from my standpoint was technical . I sent their support a long email explaining the issue with my domain not pointing to Square, so I nor my clients could see the store. It took their support so long to reply and fix the problem that I had to take payment through the virtual terminal. This may have seen as suspicious to Square, but I explained the entire problem to them and they requested identity verification documents from me a second time, along with extra documents. After several emails telling me that after their review all was fine and I can continue accepting payments, they then later that afternoon sent me an email that they were sorry, but the will deactivate my account because they can't take a risk with my business. That was on 6/11/2024 at 2:26pm, first email sent at 2:11am same day, then four email updating me then telling all was restored at 8:57am, then the last email reversing everything. At this date my account is still active as well as my website with them.. So, I am totally confused and angry.Hello Jerome Webster,We’re sorry to interrupt your business, but we noticed unusual activity on your account. For security reasons, Square balances are unavailable while we make sure you’re really you. You won’t be able to spend, transfer, or add money until the end of our review on July 11, 2024 or until you’re fully verified—whichever comes first.We want to get you back to business with your money as soon as possible, so please securely sign in to to share some basic info. It should only take about 5 minutes.Sign in to and go to Settings > Account & Settings > Information RequestsOpen the info request and send us some basic information about your businessLook out for our email response—we’ll get back to you within 2 business daysIf you aren’t fully verified before July 11, 2024, you may not be able to continue taking payments or bank your money with Square.Why we review accountsAs your card processor, we’re responsible for complying with Identity and Business verification laws and regulations. Making sure everyone who uses Square is doing so legitimately helps protect businesses and customers alike. This review verifies your identity as the business owner of Investment Assets and Property Management Consulting, and we genuinely appreciate your help.If you have any questions or need assistance, please reach out via Support Center. Let’s get you back up and runningSincerely,The Square teamThanks for answering our questions. We have received your information and will review it and get back to you within 2 business days. If you would like to add any further information that could be helpful to our review, you can do so in your Square Dashboard before we get started.What’s next?You can still continue to accept payments while we complete our review. However, we will continue to hold the funds in your Square account and you will not be able to transfer them or use them on Square Card.If we have any more questions we will reach out by email so it’s important to keep an eye on your inbox.Once we have been able to verify your information, the funds will be released and available for transfers.Thanks, and looking forward to getting you back up and running.Sincerely,The Square Secure TeamSome account features are limited until we take a closer lookHi Jerome Webster,We conduct security reviews to help keep everyone safe. After a recent review, our systems detected a security risk on your account.We’ve restricted the ability to send outbound messages (e.g. receipts, appointment reminders, invoices) until our team can take a closer look. Once we’ve completed our review, we’ll send another update within 24–48 hours.If you believe this was in error, you can get in touch with our Support Team for help.Sincerely,Square Secure TeamSquare logoThanks again for verifying your identityHi Jerome Webster,We’re happy to let you know that we finished our review and everything looks good. Your account is now fully restored with regular access.We know interruptions like this can be frustrating––thanks for helping us keep you and your customers safe.You’re all set to get back to business.Sincerely,Square Secure TeamSquare logoThanks again for verifying your identityHi Jerome Webster,We’re happy to let you know that we finished our review and everything looks good. Your account is now fully restored with regular access.We know interruptions like this can be frustrating––thanks for helping us keep you and your customers safe.You’re all set to get back to business.Sincerely,Square Secure Team
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