I have been with Square for nearly 12 years and have been subject to rising prices despite the fact that I am already paying not only for POS services but also for payroll and marketing. In addition they have now made it almost mandatory that you have to buy their hardware. The latest gouging that has happened is their charging for loading gift cards. I use gift cards as a way for supporting local charities and I also pay quite a lot for the cards themselves. I wouldn't mind so much if within a week, Square went down as it does not infrequently and in offline mode, gift cards cannot be used. A few months ago we lost Square for 2 days and everything we did was offline and we lost money from declined transactions. Does Square compensate us for the loss in revenue or the fact that our gift card customers walk away upset. No of course they don't. They are not interested anymore in looking after their initial customers like myself who are the reason they became successful in the first place. I received an email this morning telling me that I would get $1,000 for referring a customer. If they can afford to give away $1,000 to us for conning other people into thinking Square is an excellent company, they can stop continually adding more and more cost to running a small business like mine. Although I am somewhat trapped by having invested in Square systems, I am contemplating spending thousands of dollars to move to another system run by people who are interested in my business rather than simply interested in how much money they can squeeze out of me.
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