I've been using Square for 4 years now and have always been very satisfied with their customer support by phone. Recently my chip reader stopped working and I discovered that I am no longer able to speak to a human tech support person over the phone, you can only get a series of texts which do not resolve the problem. It's difficult to even identify the problem with the options given. I finally sent Square an email telling them that I have no choice but to switch to another provider as I can no longer get proper tech support. I was almost a week without the ability to take debit sales. The email I received in response contained instructions to solve my problem, the solution worked, but I have no confidence that sticking with Square won't result in more frustration and lost sales and lack of proper customer support. I've always recommended Square to other merchants but no longer feel confident in doing so.
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