When logging in to our account we are required to reset our password, yet no email or text message ever arrives with the code to proceed. Attempting to contact support via chat over and over again has been useless. They insist that they can't find an account with our company name or with the email address. It was suggested to me that I need to find the "owner" and ask him. We are a large company and IT keeps track of things like this. We don't have a password issue, we just aren't allow to login. I also called support and was told I had to use chat instead. Eventually, I gave up and tried email. I received no response after more than 3 business days. When I sent a follow-up email to ask someone to reach out to us soon, I received an email 1 minutes later stating that we hadn't responded to Square's attempts to reach us for "two weeks" and the case was being closed due to inactivity. This is ridiculous beyond belief. I have been trying to contact someone for weeks just to gain access to our account so we can BUY new equipment and give Square MORE money. At this point, we are going to switch to another service. This is a waste of our time and completely unprofessional. I am appalled.Update: This is an update after receiving the reply to our review. WE are the owner, and as I stated before, the reset links NEVER come through. We DO know the password, it just tells us we have to reset our password, which NEVER comes through when we send the request. Our email administrator has been pouring over logs AND NO EMAIL EVER COMES THROUGH. The same is true for sending a code to our "phone number". We have bent over backwards trying to contact the company for help. The response from Sqaure is a copy-paste generic response that doesn't address the issue at all. It is just more of what we have already experienced. We need real support. Please provide me a way to gain access to a support person who reads the request and actually wants to help. We will provide whatever needs to be provided to prove who we are, please just help us!
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