Yesterday I had such a negative experience with Square I was shocked. In the past the only thing that drove me crazy at times was when I tried to swipe a card through the cube. It could take me a dozen passes before the card would charge. I finally switched to the one you inserted the card into which I also had and what a difference. It works everytime. But I don't use the their services that much. They've changed a few things, a few times! I'm not their customer. I use them because they were the first, they had a simple system I could understand and I can pay per charge. I get they need to keep ahead of everyone else. But sometimes these companies forget their customers are not all computer wizards. The last few days is a perfect example. Did I know I have to pair my new phone with the reader? Did I know my new phone was not going to let me use the original square because it was too big for the earjack? Did I know I needed a code to talk to someone? In this case text. Today to my suprise when I got through to the AI then the customer service person I asked if she (Sylvia) was a real. Yep she is. She completely understood my flushtrations and my lack of knowing what I was looking at or deciphering what it related to. Within two mins she had me up and running. Thank you Sylvia. Thanking her I mentioned the company needs to understand some of us may have a different definition of the word blue. She totally got it. My faith has been restored!
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
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