us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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John Bloch
House Account Blues

Our business is a small retail ranch supply and grocery located in rural New Mexico. We transitioned to Square from a fifteen-year-old Microsoft RMS platform. From an operational perspective, Square is a tremendous asset for retail sales, time clock management and back office accounting, with one exception; house accounts.Our account customers may or may not have a cell phone or an email account. They may come in and make a cash payment, write a check or give us a credit card to pay all or some of their account balance. None of these transactions can be posted to their house account.The onboarding tutorial did not go into detail regarding house account payments.It has taken us six weeks to devise a work around to get our ledger and house accounts balances up to date. It is laborious and requires external spreadsheet accounting.We ae looking forward to improvements in house accounting.

3
Date of experience: Nov 15, 2023

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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