us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Allie
Square continues to lie and bully

Square continues to lie about their illegal marketing and has the power to remove reviews by Trust Pilot who I no longer consider neutral. I've told Square a million times to end the practice of sending emails unethically but they continue to do so thinking they can remove negative reviews which they have the resources to do. They are bullies. Square is a liar, because I never provided these businesses with my email address, only they could have supplied it and given implicit authorization to use the email address. I've only ever given my email address to one merchant by accident and now I regret it. I needed a receipt for my job and did not know it would result in years long battle with Square who repeatedly bullies me to get reviews removed, reporting my review as fake. Trust pilot allows these wealthy companies to bull doze us. Shame on all of these corporations with power.This is a response I got back from a business owner whom I rated for sending unsolicited emails:Hi! Thanks for bringing this to our attention. Our intent is to only send emails to individuals who subscribed to receive email notifications from us. It's a bit complicated overall, but we've now learned that the issue is related to our POS system provider (Square). We are in the process of fixing this so that future emails only go to individuals who have made that request. Sincere apologies to you; if you'd like to email us at ..... we can also assist in making sure that you do not receive future newsletter emails from us (or any other Square businesses).UPDATEAfter years of bullying me and making Trust Pilot go after me, they claim they are improving their processes and blame poor merchants for the unsolicited emails. SQUARE GAVE THEM MY EMAIL. They could never have gotten my email otherwise. I never provided that so this means SQUARE IS LYING AGAIN and blaming merchants for this unethical practice that should have them fined. I will be reporting this to the FCC and BBB. I avoided doing this because I don't want them to have my contact information as they are not secure or trustworthy. But after lying about their part in this scheme, I don't care. They need to be fined.

1
Date of experience: Jan 27, 2024

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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