us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Jim Johnson
Super unreliable service for businesses…

Super unreliable service for businesses that need a system that works with support available when bugs arise. Remarkably terrible customer support. No human support. After finding a phone number on their website I called it, then was forced to communicate only via a text app with someone who was agonizingly slow in responding. Still waiting around for them to begin responding to my question precluding me from being able to take payment. They don't seem to understand when businesses rely on them for payment it does not work to spend endless hours texting with them someone somewhere on the planet that does not even understand my issue with not being able to take payment. They don't seem to get the urgency and importance of a payment system to a business.

1
Date of experience: Jan 19, 2024

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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