My account was compromised on a weekend. If this happens to you, you will have to wait until Monday to speak to a person. Chat is the only interactive feature available on a weekend, and I waited for it to work, but never got ahold of anyone. About $1000 of fraudulent charges were made. I disputed them and so far ( not all settled yet) all of them have been in favor of the thief. So, an airline ticket that was purchased the day of the flight was deemed valid. When I replied that I wanted to dig a little deeper, to help Square see that I could not have possibly purchased this ticket, they said that they do not re-open cases and I would have to seek legal representation to continue to pursue reimbursement. Many transactions clear before they appear on your account through Square. The plane ticket was purchased on the 16th when the person flew, but did not appear on my account until the 17th. The rates for services and processing have also recently increased and features that were free are now part of a new paid tier. I am moving all of my processing to Clover.
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