Although my issue was resolved, and the rep was really helpful, trying to get a person to talk to was almost impossible. The chats online were automated, so my issue could not be taken care of. The phone number would tell me to stay on the line for a customer service representative, but then would say I would receive a text shortly to help solve my issue, then would disconnect the phone call. Email response took longer than the 24-48 hours listed. I was finally about to get a person through the automated chat on day 2 of trying, I really do not even know how. Please provide a phone number or live person chat so issues can be resolved quickly. I am very thankful for the person that I was finally able to talk to, and their fast assistance. Overall, I was very disappointed with how difficult it was to get the rep on the chat.
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
