Retailers, BEWARE: customers will experience major grief trying to purchase and ship gifts to loved ones if you use Square. Tried to send a favorite pastry to my elderly mom in another state. I'd done it via the same site a few months before--but now they use Square. I enter her address under shipping: fine. I enter my CC data: fine. I enter my email & phone for tracking updates: fine. I click to submit order and Square texts me a verification code: fine, I enter it and submit the order. BAM! The order's shipping address is immediately changed to my CC card's billing address--with my mom's name as the contact. No warning, no recourse and sadly, nobody on the phone, as the bakery is open only 1 day/week. I understand trust issues with a different billing and shipping address, but I've shopped that way for DECADES, at Office Depot, at Amazon, at Kroger, at Walgreens--anywhere I use my card for office purchases for my employer. Every time I send a Christmas gift, a baby shower gift, or in this case, a birthday gift.Regarding Square's reply: Thank you for replying, but I did try the transaction several ways on both a Macbook and a desktop PC. I manually entered the correct information and it remained without auto-populating from screen to screen, UNTIL I entered a verification code and then clicked through to submit the order. I'm pretty sure it's not a case of auto-populating. You might look into it. These are all measures I don't have to take with any other retail platforms I use online, so I can't help assuming that Square's coding is in play here somehow. It will make me more hesitant to complete orders using it. Just my honest experiential feedback.But I'll bump you up to 2 stars for caring enough to reply. Duly noted and appreciated.
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