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A loyal mega-fan of Square for 7 years!

I have used Square for 7 years, since opening my coffee shop. They came highly recommended from a friend, and they haven’t disappointed me. There are so many aspects and features I love! 1. The ease of setting up my POS grid. Easy to customize. Quick to ring up for the baristas, and also easy for customers to pay.2. Being able to use an iPad, which I’m already familiar with. 3. Ability to take offline payments when my Internet goes down. 4. They offer loans I never thought I would need, but it’s come in handy for expanding my business, purchasing equipment and such. I also took out a loan to help get me through 9 months of construction outside my back door which hurt my sales. Helped keep my doors open! The terms of the loan are fair, you know the fees up front, and it’s easy to pay back, coming from the proceeds of my business. 5. The reports that you can run are very intuitive and meet my needs.6. The versatility and expansion of the products they offer and continue to expand on, keeping up with the times, is impressive. 7. Their customer service is top-notch and friendly. They are always knowledgeable and have been able to answer my questions and help me with any of my needs, questions or problems.8. Square is reliable and innovative. I feel safe with them, safe with them handling my credit card transactions and money (income) and they deposit daily in my checking account. This was a huge asset when first starting my business, being cash poor at that time. They feel like a partner, rather than just another vendor. 9. I use them for payroll and it’s such a relief. The ease at which I can run my payroll is amazing. It takes me about 10 minutes to do payroll once per week. Staff clicks in via Square and I just have to confirm their hours. They handle all of the withdrawals, federal & state FICA, taxes, and year end. This is such a relief to me after having gone with two different accountants before using Square. Both of the accountants were very expensive and did not do nearly as good a job, not as reliable, nor as easy as Square. My second account accountant was late with payroll one week so this is when I decided to once again switch and find someone new to do my payroll. I’m so glad I found out that Square offered it because I haven’t had any issues since!10. They were amazing during the Covid lock down. I had to start an online store like so many other small businesses. I called them so many times because I didn’t know how to create an online store. In spite of them also being overwhelmed, as everyone was starting online stores at the same time so they were inundated with calls, they were always courteous, helpful and went above and beyond. They would call me back if they didn’t know the answer or they would get me to the right person. At that time they were using Weebly (I a they were acquiring Weebly at that time) and so it was a confusing time for them plus dealing with Covid. Still, they handled it all with grace and professionalism. 11. I love the dashboard app so I can track my daily, weekly, yearly sales. Item sales. Categories. On the fly, up to date. I truly can’t say enough good things about Square. I’ve had a big competitor of theirs try to get me to switch, and I wouldn’t even consider it! I will always remain loyal to Square as long as they don’t change! They have grown and expanded and still maintained their excellent service! IMO, the level of service and quality of products they provide is unparalleled in this day and age. Bravo!

Date of experience: Mar 15, 2023