us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

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Review Time

Easy to renew my subscription

Easy to renew my subscription. ESET has been my long time security provider

5
Date of experience: Jun 03, 2025
chelsea
Affordable & Reliable

Very affordable fees. Great for a new business.

5
Date of experience: Jun 02, 2025
Steve G
The service is highly reliable with…

The service is highly reliable with minimal downtimes. Problems that do occur are quickly dealt with.

4
Date of experience: Jun 02, 2025
Olivia Fidell
If I could give them zero stars I…

If I could give them zero stars I would. My husband made an account and had customers deposit money. They charged so much money to transfer funds and then shut his account off. This was a week and a half ago. They still have all the money that was in that account and have not released any funds to him. We have called customer support several times and no one will do a thing about it. This is 4500 dollars they took from us and won’t give an explanation as to why they can’t help and they keep saying they are processing the money back. These customers can’t even receive a refund square won’t even give it back to the original place it came from. We are still waiting on almost 5 thousand dollars and here we are 10 days later.

1
Date of experience: Jun 02, 2025
It took four customer service agents

It took four customer service agents, four emails, and lashing out to get one thing done in two weeks. All I wanted was to change my phone number for my second verification code. I am shocked and appalled at how they handle their customer’s issues. I pray I never need them any time soon because it was the worst experience ever and they need to do better.

2
Date of experience: Jun 02, 2025
Pamela Leonard
I have used ESET as my virus protection…

I have used ESET as my virus protection on all my PCs and laptops. While using this product for about over a decade, I have never experienced any problems with my devices. Renewal is usually on autopay but this year, I had to change the number of devices...it was easy!

5
Date of experience: Jun 02, 2025
Robert Wascher
.taking care of my system

5
Date of experience: Jun 02, 2025
Brent Barton
Before and After.

In my years before using ESET, no matter how careful I was, I would occasionally have to get another computer, due to a contaminated hard drive. With ESET in place, I don't worry about the world of hackers. The way that I see it, ESET doesn't COST me money; it SAVES me money, downtime, and stress!

5
Date of experience: Jun 02, 2025
Charles
Eset is one of the few anti-virus…

Eset is one of the few anti-virus programs that works in the back ground and you really don't even know. It is light, VERY good at finding things and is something you should *definitely* have on your Windows machine!!!Recently, eset changed the way their management system works - and I find it working worse than before - that said, it is still a great system!

5
Date of experience: Jun 02, 2025
Paul B
Trustworthy protection

I have enjoyed years with eset and chose to update to cover our smart phones also. So far, so good! Thank you.

4
Date of experience: Jun 02, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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