Three weeks ago I placed an order. I was charged for my full order that day. After a week without any product shipping I contacted the company to check the status. No response. I tried again, no response, so I cancelled the order in writing as it had not processed and shipped. Within a day I received a message that my order was in process although several items were on back order. I asked how long would the back order be and received no response. I received no tracking. The product was advertised as ‘2 day air shipping.’ I received 3 products out of many 2.5 WEEKS later. None of my other items were shipped, there is no available tracking. I sent three more emails trying to get this order cancelled and to get a refund. Or get my order- SOMETHING!!!!! I have not gotten what I paid for. No response, no response, no response. At this point I need to call my credit card company and dispute the $363.10 charge. Very very disappointing. I would be happy to send the unopened product that I did receive but when I asked if I should send it back, well…. No Response.
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